Week's End Update...

Posted by Michael Vitek

Friday is here and the sun is out to say hello... now where the heck is the warmth?! I woke up to a crisp 39 degrees this morning - no worries, the blaze of the summer will be here soon enough =)

Before we head out for the much awaited respite, a few fair thoughts to pave the way... as always, thanks for reading and enjoy the weekend!

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Kilmer House is now complete with its filter changes, now it's time to start James House...

Lazar will be going around changing filters as planned, beginning next week. Kathy has posted the official notices and if you have any special requests, please give us a call or email and we will be glad to do what we can!

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To all those residents on the first floor of Kilmer House, Kathy is sending out notes to let everyone know it's time to open the outdoor hose spicket thing-a-ma-bob. There are some general instructions, as in each season, to keep the valve in the off position so please help out and go with the flow =)

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Maintenance work orders have been getting more and more frequent these days and we thought it would be a good time to remind everyone how the process works to avoid any misunderstanding.

The maintenance staff first has to be attentive to maintaining the common elements - vacuuming, changing our trash compactor containers, cleaning lobbies, residential floors, working with the various vendors here to professionally service equipment that our in-house staff cannot. With this in mind, and that we have over 600 residential units, it would be impossible to say that an owner request will be handled same day each and every time; in fact, if it is a non-emergency request, it can take several days depending on how many owners put in work orders ahead of yours.

So, what is the best practice we can do when it comes to requesting in-unit work? A few suggestions to help set the expectation level:

• Call or email Kathy to create the work order as soon as possible - include a permission to enter in your communication (believe it or not, this can save huge time).
• Please know that we cannot guarantee time slots or a specific appointment as some work orders take 15 minutes and some take much longer.
• Some services will require an inspection and then can be determined to require professional services that you the owner will need to complete; this could be a plumbing repair, HVAC repair, etc.
• Do not track down a maintenance staff member - even if you know it is only going to take a couple of minutes... when you do this, everyone suffers longer waits and no maintenance person(s) should be in your unit without a work order - this is for your protection and theirs.

All in all, we just ask you to be patient as we are a BIG and busy Association, and we want to give everyone the time and care that they deserve. Thanks in advance for helping us to help you!

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